Who we are
This privacy notice explains how Caring Hearts Homes ("we", "us", "our") collects and uses personal information when you visit this website or contact us. Caring Hearts Homes is operated by [Company legal name], a company registered in England and Wales (company number [Company number]), with its office at Suite 105, Stanmore Business Centre, Howard Road, London HA7 1FW.
We are the data controller for the personal information described in this notice. Our registration number with the Information Commissioner's Office (ICO) is [ICO registration number].
This notice covers our website and enquiries made through it. Information about children and young people in our care is handled under separate policies, set out in our Statement of Purpose and Children's Guide.
Information we collect
Our website has no online forms and does not create user accounts. We only receive personal information when you choose to contact us, for example by email or telephone. This may include:
- Contact details: your name, email address, phone number and organisation.
- Enquiry details: anything you include in your message, such as information about a referral or placement.
- Call back requests: your phone number and preferred time to be called.
- Job applications: your CV, employment history, qualifications and any other details you send us.
Please do not send sensitive information about a child or young person by ordinary email unless we have agreed a secure method with you first.
How we use your information
We use the information you provide to:
- respond to your enquiry or call you back;
- discuss and assess referrals and potential placements;
- consider your application for employment and contact you about it;
- keep records of our communications;
- meet our legal and regulatory obligations as a provider of children's residential care.
We do not sell your personal information, and we do not use it for marketing without your consent.
Our legal basis
Under UK data protection law, we rely on the following lawful bases:
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and call back requests | Legitimate interests in responding to people who contact us |
| Referrals and placements | Legitimate interests, and steps taken at your request before entering into an agreement |
| Recruitment | Steps taken at your request before entering into a contract, and legal obligation (for example, safer recruitment and right-to-work checks) |
| Regulatory record keeping | Legal obligation |
Where we process special category data (such as health information) or criminal records data, we do so only where permitted by law, for example for safeguarding or employment purposes.
Sharing your information
We only share personal information where necessary, for example with:
- local authorities and social workers involved in a referral or placement;
- regulators, such as Ofsted, where required by law;
- providers of DBS and other pre-employment checks, for successful job applicants;
- trusted IT and email service providers who process data on our behalf under contract;
- professional advisers, law enforcement or other bodies where we are legally required to do so.
How long we keep it
We keep personal information only for as long as needed for the purpose it was collected, and to meet legal, regulatory and safeguarding requirements. As a general guide:
- General enquiries: [e.g. up to 2 years] after our last contact.
- Unsuccessful job applications: [e.g. 6 months] after the role is filled.
- Referral and placement records: in line with the retention periods required for children's residential care records.
Keeping your information secure
We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access. Access is limited to staff who need it for their role.
Email is not a fully secure method of communication. If you need to share sensitive information, please contact us first so we can agree a secure method.
Your rights
Under UK data protection law, you have the right to:
- access the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information, where there is no overriding reason to keep it;
- object to, or ask us to restrict, how we use your information;
- ask for your information to be transferred to another organisation, where applicable;
- withdraw consent at any time, where we rely on consent.
To exercise any of these rights, email fahmida.thamanna@caringheartshomes.co.uk. We will respond within one month.
Cookies
Our website uses only essential storage by default. An embedded Google Map, which may set cookies, loads only if you accept it. Full details are in our Cookie Policy.
Complaints
If you have a concern about how we handle your personal information, please contact us first at fahmida.thamanna@caringheartshomes.co.uk and we will do our best to resolve it.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
Contact us
For any questions about this notice or your personal information, contact:
Caring Hearts Homes
Suite 105, Stanmore Business Centre, Howard Road, London HA7 1FW
Email: fahmida.thamanna@caringheartshomes.co.uk
Phone: +44 7856 128870
We may update this notice from time to time. The latest version will always be available on this page.